We’ve updated our Privacy Statement which explains how we handle personal information.
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Our commitment

This Privacy Statement relates to MTData Holdings Pty Limited (ACN 144 909 991) and each of its subsidiaries (collectively ‘we’, ‘us’, ‘our’ in this Privacy Statement).

Privacy matters to us and we know it matters to you. We are committed to protecting your

privacy, keeping your personal information safe and ensuring the security of your data.

About us

The MTData group of companies (MTData) have our headquarters in Melbourne, Australia and have employees in other locations across Australia, as well as New Zealand. The nature of our business, the type of work we do, our business partners and the types of clients we work for are outlined on our website https://mtdata.com.au/.

Purpose

The purpose of this Privacy Statement is to explain how we collect, hold, use and share personal information and how we comply with applicable privacy laws. This Privacy Statement also includes information on how to access and seek correction of personal information and contact MTData for a privacy related query or complaint.

In this Privacy Statement, all references to ‘you’ includes any organisation that you are employed or engaged by (where appropriate).

This Privacy Statement came into effect on 24 November 2025.

What personal information do we collect?

We collect different kinds of personal information from our customers, users of our products and services, suppliers and website visitors. The personal information collected by us may include:

  • Contact information: This is information verifying your identity to allow us to provide you with our products and services, and to communicate with you about the products and services you use. This information often includes your name, address, telephone number, email address, date of birth, the name of your company or employer and job title/s.
  • Financial information: We may collect your employment, financial and credit information like your billing, transactional, payment or other financial information.
  • Website, systems and application activity: We may collect information that relates to your activity on our website, systems and applications, and information collected via cookies and other technologies.
  • Information provided on calls to our contact centres: We may record telephone calls made to our contact centres, where permitted. We may also generate call transcripts and summaries.
  • Australian Government related identifiers and identity documents. This includes information that you provide to us, like your driver licence number to enable us to provide services to you.

Other information we may collect

For our telematics customers and end-users who use our services and systems, we may also collect:

  • Sensitive personal information: In Australia, sensitive information is specifically defined in the Privacy Act 1988 (Cth), and includes biometric information or biometric templates, as well as health information. For example, we may collect biometric templates if it is required for products that support safety-related functionalities.

We will only collect sensitive personal information if it is relevant to the products or services that we provide. Except in situations where we are legally permitted or required to do so, we will always ask for your consent before we collect or use your sensitive information.

  • Digital and device and location information: This information is technical information about your use of our products and services. It may include IP addresses, device identification, location information, mobile telephone numbers, and information about your connection, including your device’s browser, operating system, and platform type.
  • Vehicle and driver data: This is telematics data about you and the vehicle you drive. The data may include registration number, VIN plate, speed and driving information, including data derived from a vehicle, such as vehicle location and speed, and driving times. This may include items derived from video-based AI for safety alerting such as possible fatigue or distraction.
  • Video footage: This includes still and video footage inside and around a vehicle which may include drivers of vehicles using our products and services, passengers and/or individuals who are within camera range of the vehicle using our products and services.

Providing information on behalf of others

Sometimes you may need to provide personal information about other individuals to us, for example your authorised representatives (such as your personnel or any contractors). In those cases, it’s your responsibility to tell those individuals you’re giving us their personal information, and also to tell them about this Privacy Statement. We rely on you to do this.

Stay privacy smart whenever you’re online

It’s important to note that our products, services and website often contain links to websites or platforms operated by third parties. These third parties have their own personal information handling practices. We therefore recommend checking the privacy statement of the site or platform you’re dealing with, to understand how they handle your personal information. Their privacy practices and privacy policies may be very different to ours.

How do we collect your personal information?

There are three main ways that we collect your personal information:

  1. You give it to us
    This might happen during any interaction you have with us and includes anyone acting on your behalf, including your company representative. It covers a wide range of activities where you might give us information about yourself, for example when you set up an account, fill out a form on our website, chat with us online or over the phone, use one of our products and/or services, or contact us with a question.
  1. We collect it ourselves
    This is information we collect about you when you interact with us, or our product or services in some way. We might do this when you visit our website (including via cookies and other technologies) or use our products and services. And we may collect information about you, when you visit our premise or we visit your premise e.g. our installers taking photographs for installations. We also use automated tools to analyse and determine sentiment from an interaction.
  2. We get it from other sources
    These may include organisations like the company you are engaged or employed by, regulators, or sources like marketing mailing lists or commercially available information sources that contain personal, identity, geographic or demographic information. We may also collect information about you from our related entities, business and commercial partners, along with our service providers, for example identity and fraud checking services we use.

Don’t want to share your information?

We understand that you might not want to provide us with your personal information in certain circumstances. If that’s the case, keep in mind that we may not be able to provide you with the products or services you need.

How do we use personal information?

We use personal information for purposes including:

  • To provide products and services to you: We use personal information to deliver our products and services and to conduct our business, including to:
    • Administer, manage and deliver our products and services;
    • Improve the quality and usefulness of our products and services;
    • Develop new products, services and features (which includes using data to train the underlying models in our products and services); and
    • To test and evaluate the performance or our products and services.
  • Managing our operations and administrative activities: We use personal information to undertake the ordinary activities to run our business. This may include activities such as internal governance, financial management, procurement, workforce operations, business planning, reporting, customer support, service delivery, performance monitoring, and systems management.
  • Communicating with you: We use phone, email, mail, SMS, chat and social media to communicate with you. We may also provide personalised experiences withing search engines and web pages.
  • Improvement, development and analysis: We are continually working to maintain and improve our products, services and processes and to develop new ones, and we may use personal information to help us do that. For example, when we’re analysing use, quality, and performance, and when we are operating, maintaining, developing, testing and upgrading our products and services and the systems that we operate on. In some cases, we may create or share insights based on personal information, but if we do, we take steps to ensure it occurs in accordance with our privacy obligations.
  • Direct marketing: We want to make sure you hear about products, services or special offers from us (or one of our entities) that you might find useful or interesting. We may use personal information which we collect and hold to market and promote products, services and special offers directly to you. You have the right to opt out of receiving direct marketing from us. If you no longer wish to receive such communications, you can opt out or unsubscribe at any time via the opt-out information provided on communications you receive from us. Or alternatively you can contact us by email enquiries@mtdata.com.au or phone 1300 683 282 to tell us your preference to stop receiving direct marketing communications.
  • To comply with legal obligations: If it is required, we use your personal information to comply with the law and our regulatory obligations, including sharing relevant information with law enforcement agencies, tax authorities and other regulatory bodies.

We will provide specific information as required by applicable law about how we use your personal information based upon the particular service that we supply to you.

How do we safeguard your personal information?

We take customer privacy seriously. Keeping personal information safe is vital for our business, and information security is a priority for the products and services we offer.

We have technical, administrative and physical safeguards in place to help protect personal information from unauthorised access and disclosure.

When do we share personal information?

We work with our parent company and a range of external suppliers, agents, partners and contractors, who help us with our business processes and/or provide products and services on our behalf. We may share personal information with these parties, who provide the following services:

  • Manage, maintain or administer our products or services, including customer enquiries and support services;
  • Mail operations, billing and debt-recovery functions;
  • Information technology and network services;
  • Develop our credit assessment and credit worthiness rating system;
  • Fraud, crime or misconduct identification, investigation and prevention services; and
  • Development, analysis and business intelligence functions.

We may also share personal information with other parties, including:

  • Your authorised representatives or advisers.
  • Law enforcement and national security agencies, and other government and regulatory authorities as required or permitted by law.
  • Other parties as required or permitted by law.

We provide services in New Zealand and Australia. We may disclose personal information collected and stored in either country to recipients located in Australia, and occasionally to authorised employees who are temporarily working overseas, for the purposes specified above as part of providing our products and services.

Accessing and correcting your personal information

You have the right to access and correct personal information that we hold about you. You may do so by contacting us through the following ways:

  • For Australia: 1300 683 282 or enquiries@mtdata.com.au
  • For New Zealand: +64 800 683 282 or enquiries@mtdata.co.nz

In order to better protect you and safeguard your personal information, we take steps to verify your identity before granting access or making changes to your personal information.

There’s no charge to submit a request or correct your personal information, however we may charge an administrative fee for providing access to your personal information at your request.

How to raise a privacy query or complaint?

Your privacy matters, and we want to get it right. If you believe we’ve missed the mark, you can use our contact details to notify us of any privacy queries or complaints . We will acknowledge your query or complaint in writing as soon as possible and will give you an estimated timeframe for when we will respond.

Privacy Statement updates

We reserve the right to make changes to this Privacy Statement, so please check back periodically for changes. You will be able to see when changes have last been made by reviewing the effective date posted at the end of the Privacy Statement.

Last updated on 24 November 2025.

Contact Us

If you have any questions or concerns related to privacy, including if you have questions about the use of your personal information, please email us at enquiries@mtdata.com.au